Frequently Asked Questions
Frequently Asked Questions
About Our Jewelry
Q: What materials are used in your jewelry?
A: We use genuine semi-precious stones including blue apatite, angelite, and high-quality Czech glass beads. All pieces feature polished silver spacers and fish hook ear wires or lever back ear wires for comfort and durability.
Q: Are the stones natural or treated?
A: We use genuine semi-precious stones. Each product description specifies the exact materials used in that piece.
Q: How do I care for my jewelry?
A: Store your jewelry in a dry place away from direct sunlight. Clean gently with a soft cloth. Avoid exposure to water, perfumes, and harsh chemicals to maintain the beauty of the stones and metals. Always store with the ani-tarnish sheet.
Sizing & Fit
Q: What size are your bracelets?
A: Our bracelets typically measure 7" to 7.5" in length. Please check individual product descriptions for exact measurements.
Q: What are fish hook ear wires and lever back ear wires?
A: Fish hook ear wires are a classic earring style that hooks through your pierced ear. They're comfortable for all-day wear and easy to put on and take off. Lever back ear wires have a closed backing. Clip-on earrings are available upon request.
Orders & Shipping
Q: How long does shipping take?
A: We are a small shop, and we work hard to make and ship items as quickly as possible. Your order will ship within 3-5 business days. Custom Order products will ship within two week. Please note: During online sales, holidays, or peak sales times, shipping may take a little longer. We will always do our best to keep within the shipping time window! Thank you for your patience!
Please note that your shipping fee does include basic insurance. You will receive a tracking number that you provide at checkout.
Q: Can I track my order?
A: Yes! You'll receive a tracking number via email once your order ships.
Q: What if an item is sold out?
A: Many of our pieces are one-of-a-kind. If an item is sold out, please contact us to inquire about similar styles or custom orders.
Returns & Exchanges
Q: What is your return policy?
A: Please see our Return and Refund Policy for complete details.
Contact Us
Q: How can I reach you with other questions?
A: orasjeweelz@hotmail.com or Call (313) 489-0150